Frequently Asked Questions

Novokid was certified as a CE approved (Class I Medical Device) as well as by the MHRA and the Israeli Ministry of Health. (no. 28130001)

Novokid is designed for use from 4 years of age and under adult supervision. The head cap is one-size and the Novokid treatment is also suitable for adults.

Novokid is a plant-based anti-lice treatment that is 100% natural based on vinegar and Rosemary oil. Novokid has no chemical, pesticides and is silicone free. The Novokid reusable device is based on a unique vaporizing (evaporation) technology of the natural ingredients contained in the disposable capsules. With our unique vapor technology, the vinegar and Rosemary oil are injected in a dry vapor form into the head cap, filling it up while softening the hair from root to tips that allows a much more smooth dry combing experience. Once the 10 minutes treatment is over, remove the cap and comb the hair with the provided lice comb as instructed in the user manual.

Novokid capsules are disposable and free from chemical, pesticides and silicone, containing vinegar and rosemary oil. These are natural, plant-based components. The treatment is dry and short and non-greasy; therefore, it does not require a hair wash.

The Novokid device and the treatment cap are reusable. The treatment capsules are disposable, one capsule is required for each treatment and should be disposed after use.

Please note that hair must be completely dry, free from creams, gels, lotions and hair accessories. Ears should be completely covered by the hair cap and the silicone band placed straight and tight over the forehead.

It is important to make sure that the cap fully covers the hair and ears. Also, before beginning the treatment, be sure to squeeze out all air out from the cap, in order to maintain the high concentration of active ingredients inside the cap. When connecting the capsule, a “click” sounds will be heard and the cap will fully inflate over the head.

Novokid treatment is dry, the remaining smell of vinegar and Rosemary will evaporate quickly from the hair a few minutes after the cap is removed and there is no need to rinse the hair after the treatment is done.

We recommend combing the hair with a thick lice comb after the first treatment, to remove all lice and nits from the treated head and as preparation for the second treatment, taking place after 24 hours.

In light of the lice life-cycle and since nits hatch after about a week, it is highly recommended to complete the treatment with all 4 capsules in the capsule pack and to repeat the treatment twice more, after one week and after two weeks following the first treatment.  Repetition of use is required to ensure that nits that may have survived the first treatment and hatched will be destroyed and removed from the head before they are able create a new lice colony.

It should be emphasized that in cases of severe infection, large lice and nit colony as well as for long and tangled hair, the initial treatment may require and additional repetition.

Read the instruction of use insert located in the capsule pack, and we also highly recommend to watch the training video before using the Novokid device. Following all of the instructions and ensuring proper use is essential for best results.

Once the 10 minutes treatment is over all lice and nits should be removed from the head after the treatment with the provided lice comb.

At the end of the treatment, once the cap is removed, a slight odor of vinegar and rosemary will be felt, which naturally evaporates from the hair shortly afterwards.

During the treatment there should be no smell at all. If you experience an odor during the treatment, make sure that the cap is firmly placed on the head, forehead and over the ears and that there are no holes or tears in the cap.

Lice feed on human blood and injure the scalp while doing so. An itching sensation may be caused as result of the contact of the active substances vapor with these tiny wounds. It is advisable to avoid as much as possible any scratching of the head during treatment. The need to scratch the head is a positive sign, indicating that the active ingredients are effectively reaching all parts of the scalp. Try to use patience during the 10 minutes of treatment and avoid touching the head all together. For the most part, the itching sensation naturally stops after a few minutes from treatment completion.

The active ingredients in the capsule are free from chemical, pesticides and silicone, 100% natural and plant-based, released in dry-vapor form and designed to avoid any harm nor damage to the hair and scalp.

Vinegar are Rosemary oil are well known to have health properties that supports and improve a healthy look and feel of the hair and scalp, leaving the hair pleasant and soft to the touch and may assist in repelling lice and in keeping them away from climbing your head once again.

Keep the device out of the reach of children, in its original packaging and at room temperature. Do not roll the tube around the device. The capsule should not be used after the expiry date. For additional instructions see the user manual insert located in the capsule pack.

In most cases, redness caused over the skin naturally passes a few minutes after treatment completion. In exceptional cases, it is advisable to consult with your family doctor.

Avoid the use of Novokid in case of known hypersensitivity to vinegar or rosemary.

The device has not been tested on pregnant women and despite it being a 100% natural care, it is best to consult your doctor before use.

Novokid is a natural care, free from chemicals, pesticides and silicone and therefore may require some patience in use. In some cases, such as of long or tangled hair, we highly recommend combing the hair thoroughly with the provided thick lice comb and remove all lice and nits from the head after the treatment is completed.

You may return you order within 14 days of the purchase date, in the original packaging (Still closed and unused). This return policy does not apply to product purchased through a retail store or an online store website other than novokid.com website. For more information visit our Return Policy at novokid.com/terms-of-use.

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Lice FAQs

Head lice are parasites found only on humans. They live averagely for 30 days, spend their entire lives on the hair and scalp and are mostly common in children.

Head lice can survive on a human host for approximately 30 days. However, without a host to feed on, head lice will usually die within 24 to 48 hours.

A louse has six legs and a pair of claws that grip the hair tightly. The color of lice can vary between grey, brown or red, so they are often difficult to notice.

Head lice differ in size according to age. A louse has six legs and a pair of claws that grip the hair tightly. The color of lice can vary between grey, brown or red, so they are often difficult to notice.

The nit is tiny, shiny, round in shape and yellow or white in color.

They are spread by personal contact or the sharing of combs, brushes, towels, clothing and bedding.

They can climb your head from several sources such as other people’s heads, hair brushes, hats and furniture.

It is essential to know that they do not jump or fly but only walk from place to place, therefore keeping your head away from infection sources as mentioned, keeping the hair up and maintaining hygiene.

When children go to kindergarten or school and come into contact with the heads of other children who have not been treated thoroughly this can often occur.

The main sign is itching and scratching. When lice lay their eggs, they inject saliva into the blood to prevent clotting. This saliva causes the itching and sometimes causes small bumps and soars on the scalp.

You should use a fine-toothed comb to part your child’s hair, then shine a bright light onto their scalp. Get a comb for finding lice here.

If your child has lice, you’ll notice small, brown insects the size of sesame seeds moving around or nits that look like they’re cemented on to individual hairs.

To prevent the formation of lice and eggs colonies, preventative care should be taken once a week.

In cases of long hair, a second treatment is recommended after 24 hours.

Make sure to keep hair up whenever possible. Avoid sharing brushes, combs, hair accessories, hats towels or bedding with others.

If any family members have been infested, all family members should be treated.

Prevention – to prevent the formation of lice and eggs colonies, preventative care should be taken once a week. In cases of long hair, a second treatment is recommended after 24 hours.

To ensure the prevention of lice infestation, it is recommended to use only products that have been shown to be effective in preventing head lice and to be used once a week.

To break the lice life-cycle, the best natural lice treatment offered by Novokid will require the use of all 4 capsules in the pack. The second treatment to be used after 24 hours from original one followed by two additional treatments: after one and after two weeks following the original care.

The best at home natural lice treatment offered by Novokid will require the use of all 4 capsules in the pack. The second treatment to be used after 24 hours from original one followed by two additional treatments: after one and after two weeks following the original care. For additional information carefully read the user manual insert located in the Novokid capsule pack.

To break the lice life-cycle, the best natural lice treatment offered by Novokid will require the use of all 4 capsules in the pack. The second treatment to be used after 24 hours from original one followed by two additional treatments: after one and after two weeks following the original care. For additional information carefully read the user manual insert located in the Novokid capsule pack.

Infestation is usually caused through direct contact between heads, on which lice can walk.

It is recommended to use only products that have been shown to be effective in preventing head lice and to be used once a week.

Through the treatment, some lice and eggs die already during the first treatment, while other begin a dying process, which may take several hours. In the case of long or tangled hair, and if not all the air is extracted from the cap, lice and eggs might hide within air pockets, which the active substance has not fully reached, and therefore it is recommended to repeat the initial treatment and re-treat as directed.

After the nits are laid, at the end of 7 days, the lice are hatched and after 10 days they reach adulthood and start laying nits as well, beginning a new lice colony.

Lice cannot jump or fly as one would think. They are spread by personal contact or the sharing of combs, brushes, towels, clothing and bedding.

Head lice can not survive more than 1–2 days on furniture; Lice nits will die within one week since they are not kept at a warm temperature.